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TERMS & CONDITIONS
The conditions below form essential terms of the vehicle for hire contract.
Acknowledgement and acceptance of these terms is a condition of hire and the customer is deemed to have accepted them upon submission of the booking request and non-refundable deposit or non-refundable payment in full.
NO FOOD, DRINK, GIFTS OR GIFT BASKETS, SMOKING, EATING, DRINKING (except if we provide water for you), LUGGAGE OR BAGGAGE OF ANY KIND or PETS ALLOWED IN OR AROUND THE VEHICLE. (these vehicles are rare and expensive luxury collector vehicles and do not have room or safe space for luggage, baggage or gifts. All luggage and baggage MUST BE PRE-DELIVERED to your final destination ahead of your event service date).
NO ILLEGAL OR IMMORAL ACTIVITY ALLOWED, NO WEAPONS ALLOWED, CONCEALED OR OTHERWISE.
WE CAN ONLY TRANSPORT THE PASSENGERS. WE CAN ONLY BRING YOU DIRECTLY BETWEEN LOCATIONS. WE CANNOT JUST "DRIVE AROUND".
The ride may be terminated at any time for any reason if the driver feels unsafe or passengers are not listening to and respecting the company's rules.
ALL PASSENGERS MUST USE SEAT BELTS (IF EQUIPPED). All minor children must ride with a parent. FAILURE TO COMPLY WITH ANY OF THE TERMS AND CONDITIONS (NOT LIMITED TO THE ABOVE) WILL SUBJECT YOU TO FINES STARTING AT $100 PER VIOLATION (I.E. $100 PER BAG). PLEASE MAKE ARRANGEMENTS WITH GUESTS AT YOUR EVENT TO TAKE ANY ITEMS AT THE PICK UP LOCATION WITH THEM IN THEIR VEHICLE TO AVOID FINES AND EXTRA CHARGES.
All bookings monies are non-refundable and are due immediately unless a payment plan agreement is reached by both you and us by mutual consent.
Full payment is to be made no later than four weeks prior to your event. We do have a payment plan available at no extra charge to help you budget the cost of your reservation for the vehicle. Ask us about it when you call.
No refunds will be made for cancellations once the vehicle is booked (unless we cancel with you).
We will not show up for your event if payment is not received in full prior to the event and you will lose all monies you have on the account with us.
We reserve the right to refuse to provide service if inclement or unsafe weather conditions occur. These conditions include but are not limited to excessive temperature (hot or cold), rain, or snow, ice, wind, or hail, narrow roads and routes without guard rails on the road. We generally run very limited service during the months of December through March as time and weather permit.
You are responsible for determining and keeping on schedule for all agreed upon times (i.e. departure time). Once that time is agreed to in our contract the passenger(s) will be given a 10 minute grace period to board the vehicle and depart. Please do not "build in early arrival time" for us, if you do, you will be billed extra for that time at the current overtime rate. Please do not anticipate our arrival time as we will leave early enough to arrive in time for your departure (under normal travel circumstances). TIME CHANGES CAN ONLY BE MADE (IF POSSIBLE) UNTIL THE WEEK BEFORE YOUR RESERVATION DATE. WE WILL NOT MAE ANY TIME CHANGES ON YOUR EVENT DATE (EXCEPT FOR PAID EXTENSION TIME AT THE PREVAILING RATES INCLUDING AFTER MIDNIGHT AND PER DIEM SURCHARGES).
ADDITIONAL CHARGES ACCRUE IF WE ARE DELAYED MORE THAN 10 MINUTES BEYOND OUR AGREED UPON DEPARTURE TIME WHETHER THE PASSENGER(S) DEPART ON TIME OR NOT. This is due to the fact that due to circumstances, many events, especially weddings, run beyond the agreed upon departure time (this is your responsibility). You are responsible for paying for the time it takes us to drive the vehicle to your first pick up from our location through the time it takes us to drive the vehicle from your last drop off back to our starting location.
We will need a major credit card on file to charge in case of overtime, damages, fines for terms violations or any other charge related to providing you service. By signing these terms and conditions of vehicle rental, you expressly consent to let us charge you for any overtime when we close out your job. You are responsible for damages caused by you or your guests.
We custom quote all job requests. There is a minimum fee of $795 in most cases; if your venue and hotel are local to Raleigh, this will give you about an ESTIMATED 1 HOUR of usable time when our travel time from our location to your departure location and from your final drop off location back to our original location is deducted (this will vary depending on how far away your locations are from us). Extra time can be purchased at a reduced rate if necessary and if we have the availability to fulfill your request.
Overtime hours will be at the reduced rate of $400 per hour up through midnight and start 5 minutes after our calculated route time. If your job runs past midnight (including our return travel to our originating location), the hourly rate will be $600 per hour and a per diem fee of $150 will also be added when your job is closed out. Overtime is charged in quarter hour increments. Your booking includes the car and the driver only. Additional time will only be available if we have no other reservation conflicts with other clients before or after your scheduled job. Please do not ask us to leave your job and then come back later in an attempt to try and save money. Our drivers are not authorized to nor have the power to change the details of your contract, change your route, make additional stops, take additional passengers, or collect payment (except for tip money). Once we leave, that ends the job, if we return (i.e. do "the arrival", then leave and do "the departure", or do a return trip) that will be considered a second and separate job subject to minimum fees, hourly rates and our travel. YOUR EVENT PLANNER IS NOT A PARTY TO YOUR CONTRACT WITH US AND HAS NO AUTHORITY TO DISCUSS NEGOTIATE OR CHANGE THE TERMS OF YOUR CONTRACT WITH US.
We work by the hour to support our families, you need to be prepared to pay us to stay on your job or let us serve someone else so we can continue to make money to support our families.
If you need both an arrival and a departure they need to be paid for and booked as two separate jobs and booked at the same time and we will let you know if we can accommodate both reservations or only one of them for you (please let us know when you contact us if this is the case).
We need to know if any sparklers, flames or pyrotechnic devices (fireworks) will be used on your job. Our insurance company gives us strict distance and safety guidelines to prevent injury to you, your guests and our vehicle (sparks and gas, and sparks and car paint jobs and fabrics don't mix very well together).
Your guests need to stay at least 30 feet from our vehicle AT ALL TIMES, especially if they are holding or using any kind of flame (sparklers, cigarette, cigar, lighter and such). You are responsible for any damages caused to our vehicle by your guests.
We reserve the right to charge for overtime after you exceed the first five minutes of the calculated reservation time in 15 minute increments at the appropriate hourly rate. Please let your photographer, event planner, etc. know this in advance. They need to be prepared to follow our rules and the terms of this contract. Remember, this is your contract with us, not our contract with them! Overtime charges will be charged to the credit card on file immediately when we close out your reservation.
We service all of North Carolina. Call us to see if we can serve your area.
We endeavor to leave a time buffer between bookings and we run a tight time schedule therefore we reserve the right to leave your venue if you do not depart on schedule or are running late (and do not make payment arrangements with us for an extension of time). We will attempt to text the contact number you give us as the contact number for the day/night of your event as your departure time approaches. If we get no response, we will leave on schedule as agreed in your contract with us. When we send our text message(s) you will then have to make a choice to leave with us on time, agree to pay extra time charges or remain and provide for alternate transportation at your expense. You will not be refunded if you run late and we leave as a result. We make every effort to ensure that our vehicle is in excellent condition both visually and mechanically through regular detailing and frequent servicing. It is a condition of our service that our drivers carry no money, make no change and accept no liability for: loss, injury, theft of your property or mechanical failure.
We are not responsible for property left inside the car. If you leave your property inside the vehicle, you do so at your own risk. You must take your belongings with you every time you exit the vehicle. Drivers do not have the authority to "watch your belongings" for you.
The customer acknowledges that classic cars are subject to an increased risk of breakdowns and mechanical failure and it is a condition of service that the customer accepts the responsibility for the risk in exchange for the aesthetic pleasure and photo opportunity that our classic car provides. We bear no liability for vehicle break downs on the job, this is a risk you accept for using our antique and classic vehicles. If a breakdown occurs, you will need to find your own way to your destination. Further to this, it is stipulated that our contract is not for the provision of leisure or entertainment and the antique electric accessories are just props "for show" and may not be in working order. Since it is illegal to stand through the sunroof, it has been sealed, and is just to let in extra light (should you choose). If you are renting a convertible from us, you may not sit on the top mechanism or the trunk of the vehicle as this damages the vehicle and you must remain seated at all times. It is vital that you read and understand our terms and conditions before making a booking. THESE ARE JUST THE HIGHLIGHTS OF OUR TERMS AND CONDITIONS, YOU WILL RECEIVE AN UPDATED COPY WHICH YOU WILL INITIAL, SIGN AND DATE THAT WILL BECOME A PART OF YOUR CONTRACT WITH US WHEN YOU ARE READY TO BOOK OUR VEHICLE. Thank you for choosing us to serve you on your special day.
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